Get Started with Email
To set up email in Dixa:
- Go to Settings
- Click on Email
- Click on Add email.
- Enter email name, sender name and select the queue the emails should be delivered to.
- Click Add email to complete the integration.
- Forward your company emails to the email address that was created on setup.
The following features are also available:
- Create as many email addresses as you need
- Receive emails in Dixa
- Reply to emails
- Reassign or transfer emails to other agents or queues
- Receive email attachments
- Compose and send new emails to anyone
- Custom signatures
- Auto-reply to incoming emails
- Forward email to an external email address (Send transcript)
- Use quick responses and templates to save your most common replies and phrases and instantly insert them in your emails.
See also the guide for the Email Flow Editor.