On the new Team page, which is accessible to users with the Administrator role, you can mark specific agents as favorites. This is great if you're a manager who needs to keep track of specific teams or team members.

To mark an agent as favorite, you click the star next to the agent. This will place the agent at the top of the list as your personal favorite:

If you only want to see a list of your favorite agents you can click the drop-down at the top right and change to Favourites only:


Favorites are personal, so each individual Administrator can mark their own favorites. Please note that favorites are saved on your computer, so if you switch to another computer you will need to mark your favorites again.